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Q1:Can I have samples to test? And what is lead time for sample order?

A1:Yes,we can supply samples,the leadtime for samples is 7-10 days.and buyer pay for sample cost and shipping cost.


Q2: Do you provide after-sales serive?

A2: Yes,the warranty is 3 years, if any quality problems on our side in this period, we can send new one as replacement.


Q3: What is your company's advantage?

A3: We only supply high level quality of lithium battery and we gurantee on-time shipment,we also provide excellent after sales service.


Q4: Do you accept OEM/ODM?

A4: Yes,it is avaliable.


Q5: What is your lead time for the mass production?

A5: General speaking, about 25-30 days depending on different items after getting down payment and confirmation about the samples.


Q6: Are your battery real capacity?

A6:All of our battery cells with Grade A,100% new and real capacity.


Q7: Are you a factory or a trading company?

A7:Shenzhen Mottcell New Energy Technology Co.,Ltd. is a professional rechargeable lithium-ion battery and LifePO4 battery manufacturer,welcome to visit.


Q8: What kind of certificates do you have?

A8: We can provide CE,ROHS,FCC,IEC62133,MSDS,UN38.3 certificate and test reports.

Q9: Can I get free sample?

A9: Generally we don't provide free sample, but we can return sample cost when the buyer plant a bulk order.


Q10: How should I pay?

A10: You can pay via T/T,L/C at sight, PayPal, Western Union, Cash etc., 100% T/T in advance for samples. For large quantities, 30% T/T in advance as soon as order confirmed and the balance before shipping via T/T or L/C etc. If you prefer other payment terms, please contact us freely.


Q11: What is delivery time if we place an order?

A11: It depends order quantities. Usually, we can deliver goods within 7 -10 working days for small orders, for more QTY. order, let's confirm when you place offical order.


Q12.What is your warranty?

A12: We offer 2 years warranty for all our battery pack.we ensure at least 2000 cycle life for the LiFePO4 battery pack, which means,after 2000@80% DOD,there will still around 60% capacityt left.You can use it for at least 5 years for normal 1 time charge and discharge everyday.


Q13.Can we put different LiFePO4 battery pack in parallel or series by ourself?

A13: Yes. The battery can be put in parallel or series by customers. But there are few tips we need to pay attention:

1> Make sure the voltage of each battery are same before put inparallel. If they are not same, charge them to the same rate;

2> Do not put discharged battery and undischarged battery in parallel. This may reduce the capacity of the whole battery pack;

3> Do not put the batteries in series.

4> If you are not professional in parallel  batteries, please don't handle the battery by yourself. It may cause danger and hurt the cycle life of battery; 


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